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Ariba Commerce Services

When you need help with deployment, adoption, and ongoing performance of your Ariba solutions, Ariba Commerce Services is ready to lend a hand. With agility, experience, and reach, more than 600 professionals around the world, speaking more than 25 languages, offer know-how, technology, and market intelligence to make sure you have the capabilities you need to drive fast ROI through lower costs, higher sales, and optimized cash flow.

You can get help with:

Here's more detail about each area. You'll find even more information by clicking on each provided link.

Ariba Best Practice Center
The Ariba Best Practice Center provides you with access to Ariba's process expertise to help achieve better results and enduring enablement from your SaaS solutions. Services include strategic coaching and guidance; configuration coaching; reporting guidance, and more, all accessed through a named contact within the Center.

Ariba Business Commerce Enablement
Based on a proven and repeatable approach, we'll help you quickly identify, enable, and realize value through a custom-tailored business commerce program–prescribed by our domain expertise, world-class analytics, and considerable insight into what buyers and sellers need to facilitate collaboration.

  • Success Planning with Ariba: Getting the most value from your Ariba collaborative commerce solutions is ensured with our Success Planning process. Together, we'll create a roadmap based on your organization's business objectives, create a plan, analyze its cost-benefit, and deliver a step-by-step process.
Ariba Content and Connectivity
  • Buyer Membership Packages: Comprehensive programs for connecting all your global trading partners via the Ariba Network, regardless of location, size, and volume.
  • Catalog Enablement: Facilitates the process of integrating supplier catalogs via the Ariba Network, including confirmation specifications, supplier training, catalog creation, publication support, and more.
  • Supplier Enablement: Facilitates the process of connecting suppliers and buyers via the Ariba Network; includes supplier on-boarding, self-service portals, and performance tracking and reporting.
  • Catalog Maintenance: To the extent your supplier catalogs need management and maintenance, Ariba will handle updates, enrichment, validation, migration, and more.
Ariba Customer Support
  • Customer Support: Ariba Customer Support provides more than 170 resources dedicated to supporting customers–as well as access to developers, engineers, product management, operations, and others throughout the organization who can help you make the most of your investments
  • Premium Support: An enhanced level of support that provides expert domain knowledge and best practice advice through a strategic, high-touch relationship with skilled personnel.
  • Technical Support: Ariba provides tools and services that help maximize your use of Ariba business commerce solutions. With response centers in North America, Europe, and Asia Pacific, we offer award-winning, round-the-clock support—by phone, email, or through Ariba Connect, our customer portal for knowledge and support.
Ariba Education and Change Management
  • Change Management: A comprehensive plan to provide information, training, support, and motivation for your people to apply your commerce management practices and tools the right way. Specifically designed to drive adoption by focusing on the needs of your team.
  • Education and Training: On-site and remote courses to guide you through every step of your collaborative commerce journey, offered in a variety of formats to suit your team's situation and needs. For course descriptions, schedules, and registration visit Ariba University.
Ariba Technology Services
  • Upgrade Services: A comprehensive set of services that will migrate your Ariba applications, customizations, and data to a new release. With Ariba Upgrade Services, you can significantly improve the efficiency and cost effectiveness of your upgrade project because you get focused resources who leverage standard and specialized upgrade tools, along with best practices methodology.
  • Application Management Services: Application Management Services include: adoption and management of unique customer configuration and enhancements; advanced functional and technical support; monitoring of scheduled tasks and integration events; support of custom code; management of all code migrations and configuration changes with the hosting provider (or customer operations team); and coordination of service pack upgrades.
  • Hosting Services: Ariba Hosting Services provide Ariba solution deployment and operational maintenance in a secure, fully managed data center that includes dedicated, enterprise-class servers from HP; enterprise-class firewalls with customized firewall policy; 3PAR data storage and a clustered Oracle Enterprise Edition database tier with automated failover; Veritas for data backup and database tier clustering; Solaris on all servers, and more.

Ariba Working Capital Services
Turn-key programs for uncovering the substantial value hidden in your working capital situation.

With Ariba Commerce Services, you can focus on long-term enablement and value realization of your Ariba solutions, rather than just deployment. Contact us today.

Request more information about Ariba Commerce Services.