Ariba Global Customer Programs

Ariba's Global Customer Program Team helps customers get the most out of their relationship with Ariba. These programs work to continually improve customer satisfaction by providing a range of services that allow for ongoing dialogue between our most important asset - our customers!

Customer Success Profiles
No one tells our story better than our customers. Their experiences as spend management leaders within their industries are important not only to us at Ariba, but to other companies - just like you - who can understand how they can increase business process productivity and efficiencies through their Ariba solutions. Our customers speak for themselves about the benefits and value their Ariba investment has brought them in our Customer Success Profiles.

Customer Reference Program
Find out more about the various reference activities we offer.
Self-nominate for reference activities via our Reference Nomination Application.

Customer Forums & Communities

• Ariba Customer Advisory Council (ACAC) - The ACAC program is for senior leaders chartered with driving spend management vision and execution in their companies. ACAC meetings occur twice a year at various locations around the world.
• Ariba Benchmark Program - The Ariba Benchmark Program is a quarterly focus on strategic development and execution of spend management initiatives.
• Ariba User Groups (UG) - Ariba User Groups facilitate interaction between Ariba users and the sharing of best practices. Meetings are comprised of users in different regions, using different Ariba solutions.
• Ariba Customer Relationship Reviews (CRR) - Ariba Customer Relationship Reviews facilitate open discussion on a regularly scheduled basis between customers and Ariba executives to ensure mutually beneficial partnerships.

Customer Feedback
There is nothing more powerful to an organization than the "Voice of the Customer" to drive improvement across all of Ariba's lines of business. Whether it is in-person, over the phone, via an email, or a web-survey, Ariba listens and wants to hear what you have to say. To learn more about the Global Customer Programs, send an email to customerprograms@ariba.com.